Last updated: 11 September 2026
The short version
Ask for your money back within 60 days of paying and it comes back in full. No reason needed, no form to fill in.
How to claim it
Send one WhatsApp message saying you want a refund, with the username the subscription was set up under so it can be found straight away. You can also use the contact page.
When we refund without being asked
The money goes back by itself if any of these happen:
- Your login did not arrive inside the time we promised.
- One order was charged to you twice.
- We asked you to confirm the payment and heard nothing back for 7 days.
- The amount paid was short of the order and the difference was not settled within 7 days.
When a refund does not apply
- The purchase is older than 60 days.
How long it takes
An approved refund is sent back to the payment method used for the order, normally the same day. Your bank decides when it appears on the statement, usually two to five working days later.
Your statutory rights
This policy sits alongside your rights under UK consumer law and does not replace them. Where the law gives you a stronger right to a refund, the law wins.